Refund policy

A Week Awake Return & Refund Policy

Thank you for shopping at A Week Awake! We take great pride in the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, you are not completely satisfied, please review our return and refund policy below.

Return Period

• 30-Day Return Window: You have 30 days from the date of purchase to return the item to us in its original condition.

Condition of Returned Items

• Must Be in Original Condition: Items must be returned in their original, unused condition, including all original packaging and tags. We cannot accept returns of used items or items damaged after purchase.
• Proof of Purchase Required: Please include your original receipt or proof of purchase with your return.

Return Process

• Contact Us: Before returning an item, please contact us at hello@aweekawake.com to initiate the return process. We will provide you with a return authorization and instructions on how to send your item back to us.
• Packing the Item: Securely pack the item in its original packaging and ensure it meets all conditions mentioned above.
• Shipping: You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• Defective or Damaged Items: If you need to exchange a defective or damaged item for the same item, send us an email at hello@aweekawake.com, and we will provide you with exchange instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: hello@aweekawake.com
• Phone: +1 (305) 905‑2156
• Address:635 Euclid Ave apt 103, Miami Beach FL 33139

We are dedicated to ensuring your satisfaction and hope to resolve any issues swiftly and efficiently.